1. User data

  2. Products

  3. orders

  4. payment

  5. delivery & Returns




User data

Changes to your account, delivery address, invoice address and payment information

You can change your user data, delivery address, invoice address and payment information in the “My Utilis” area.  Important: Your email address can only be changed directly by Utilis support. To do this, please contact us at:

Email: support@utilis.com


Change email address

Your email address can only be changed directly by Utilis support.

For change requests such as this, please contact us at:

Email: support@utilis.com


Forgotten user name

Please give us a call or send us an email containing the following information: support@utilis.com

  • First name
  • Surname
  • Name of company
  • Address of company
  • Customer number


Forgotten password

You will find the “Forgotten password” link under “My Utilis”. You can generate a new password using this link.


Delete E-Shop account

Please send an email containing the following information to support@utilis.com.

  • First name
  • Surname
  • Name of company
  • Address of company
  • Customer number


Or call us directly.

  • Tel. +41 52 762 62 62



Item numbers at Utilis

All item numbers at Utilis have six figures.


Order designation

We recommend that you should always enter the order designations in the search field in the E-Shop without characters/special characters and spaces. See example:


1602-0.5-2.5 R SPT G20 UHM30 = not recommended

16020525RSPTG20UHM30 = recommended


Note: No distinction is made between upper and lower case. If you cannot find and item, use fewer characters in your order number from the end to the beginning.


Product availability

You will find the stock availability or the replenishment time on the respective product page.


Technical information

The technical information can be found in the respective product variation overview (catalogue list).


Prices in the Utilis E-Shop

All prices in the Utilis E-Shop are the official prices of Utilis AG. We have no influence on the prices charged by our representatives.



Quick entry

The quick entry facility can be used to place tools in the shopping cart in the required quantities quickly and conveniently. Simply enter the item number or order designation under “Quick entry” and specify the required quantity.


Order history

You have access to your entire order history for the last two years in the “My Utilis” area. You can quickly and conveniently reorder all of the tools that can be found here, or add a watch list.


Order confirmation

One you have completed your order, you will receive an order confirmation by email. If you do not receive confirmation, please contact us at:



Order cancellation

Please always contact us by phone for all cancellations. Orders which have already been processed and dispatched cannot be cancelled. Tel. +41 52 762 62 62


Minimum order value

Orders in Switzerland are subject to a minimum order value of 80.00 SFr. There is no minimum order value for orders from other countries.


Special tools

Sending inquiries to Utilis about special tools

Please use the form in our online shop for special tools. Describe your requirements in as much detail as possible and include drawings/models. We can be reached daily from 8:00 to 12.00 and 13.00 to 17:00 hrs. by phone on +41 52 762 62 62.


Ordering special tools via the E-Shop

Special tools that you have ordered previously can be reordered directly via your order history.



Payment options

Credit card, advance payment, against invoice


Security of online payments

See data protection regulations


Credit note codes

Credit notes and discount codes can be entered in the “Action Code” field under “Payment” during the ordering process.


Delivery & Returns

Delivery addresses

You can delete, modify or create new delivery addresses in the “My Utilis” area.

Delivery costs in the E-Shop

Switzerland: Standard delivery carriage free for orders via our E-Shop.

There is a surcharge of 23.00 SFr. for express deliveries.

Europe: Fixed price for each EU country. See delivery cost link in E-Shop.

International: Delivery costs will be determined according to weight and shown directly in the E-Shop.


Delivery times

Orders placed by 16:00 hrs. will normally be delivered on the next day within Switzerland. International orders will be delivered within three working days.



Product returns are accepted within 10 days of delivery. Please always be sure to provide us with advance notification of your returns. A processing fee of a maximum of 20% of the value of the goods (minimum 35.00 SFr.) will be charged for returns. The material must be returned to Utilis AG unused and in the original packaging. Please call the responsible processing employee by telephone to clarify settlement of the fee.

Tel. +41 52 762 62 62